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REFUND & RETURNS POLICY

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At Milford Gin, we take pride in the quality of our products and service. While we handle each case individually, we generally only offer refunds or replacements if a product is damaged or defective. Unfortunately, we do not provide refunds for change-of-mind purchases.

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Consumer Guarantees Act
Nothing in this policy affects your rights under the Consumer Guarantees Act 1993. You are entitled to a remedy if a product you receive is faulty, unsafe, or does not match its description.

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Reporting an Issue
To report a problem with your order, please email info@milfordgin.com within 7 days of receiving it. Include your order number, a brief description of the issue, and any supporting photos of the defect or damage. Claims made after this period may not be accepted, except where required by law.

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Replacement or Refund
Our team will assess the issue and arrange a replacement or refund where appropriate. We may request clear photographic evidence to help verify the problem.

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If a refund is approved, it will be issued to your original method of payment. You can expect to see the funds within 3–10 business days, depending on your payment provider.

A confirmation email will be sent once the refund is processed.

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Returns
If a return of the product is required, we will provide instructions on how to safely return it. Customers may be responsible for the cost of returning items unless the item was damaged or defective.

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Shipping Issues
For issues related to lost or delayed delivery, please refer to our Shipping Policy.

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Questions
If you have any questions about your order or our refund process, don’t hesitate to get in touch. We're here to help.

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